The BOF-JICA Blue Economy Project, in collaboration with the Palau Visitors Authority (PVA), conducted a specialized customer service training for offshore fishing tour operators. Ten participants from Belau Offshore Fishers Inc. (BOFI), Northern Reef Fisheries Cooperative (NRFC), Palau Sports Fishing Association (PSFA), and PVA took part in the program, led by seasoned instructors from Palau Pacific Resort, the most luxurious resort in Palau.
The training focused on key skills such as understanding customer expectations, enhancing satisfaction, and refining professional problem-solving techniques. As tourism remains a cornerstone of Palau’s economy, delivering outstanding service not only elevates visitor experiences but also reinforces the reputation of offshore fishing tours.
This initiative underscores the commitment to sustainable offshore fisheries and tourism, aligning with Palau’s Blue Prosperity and Development Plan 2023–2026, and aims to make every offshore fishing adventure truly unforgettable.